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RETURN AND REFUND POLICY

Purchase Regret

You have up to 7 (seven) calendar days, after receiving the product, to request an exchange or return. Your opinion is very important to us, so please contact us through WhatsApp or by email at contato@barbatimaodealagoas.com, Monday to Friday, from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM.

An exchange will only be accepted for a request to return the product purchased by the customer that is:

  • Perfectly packaged and sealed in the original packaging;
  • Without signs of use or consumption;
  • Accompanied by the sales invoice;

Dissatisfaction with the Result

After receiving the product, you have up to 60 (sixty) calendar days to request its return. In this modality, the customer may opt to exchange the purchased product for another product produced by the DISTRIBUTOR of equal or greater value, paying the difference, or for the total refund of the product value, excluding the shipping cost.

Only exchanges for requests of dissatisfaction with the result of the product purchased by the customer that meet the following criteria will be accepted:

  • Only one of the bottles may be violated;
  • The number of missing capsules must be proportional to the recommended daily consumption for one person between the period of purchase and the return request;
  • The other bottles must be perfectly packaged and sealed in the original packaging, and without signs of use or consumption;
  • The product must be accompanied by the sales invoice;
  • This modality is only valid for the first nominal purchase of the product, not covering subsequent purchases.

Product Discrepancy

If the product comes different from what was purchased and you notice this at the time of delivery, it is recommended to refuse receipt with the proper justification on the back of the invoice or delivery receipt explaining the problem. After that, contact our support through WhatsApp or by email at contato@barbatimaodealagoas.com, Monday to Friday, from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM, for the appropriate treatments. If the discrepancy is found after receiving the order, contact our support within the 7-day exchange period and inform what the difference is between the product you purchased and the product received. Also provide the product label data.

Damages and Defects

It is important to check how the packaging and product(s) are at the time you receive the order, so you help our team ensure that everything will be in order with what you purchased. If you receive an order with any defect in the packaging or product at the time of delivery, it is recommended to refuse delivery with the proper justification on the back of the invoice or delivery receipt. After that, contact our support through WhatsApp or by email at contato@barbatimaodealagoas.com, Monday to Friday, from 9:00 AM to 6:00 PM and Saturday from 8:00 AM to 12:00 PM. If the problem is found after receiving the package, the exchange or cancellation of the purchase can be made as long as it is within the period of 7 calendar days from the receipt of your order.

Additional Information

All returned products go through an analysis by the DISTRIBUTOR's Quality Control at the time they arrive at our Distribution Center, which may take up to five business days. The desired product for exchange and/or refund of the amount paid will only be released after approval by our Quality Control. If any discrepancy or violation of the product is identified, we will not accept the return and will return the product to the sender without prior communication, with the consumer being solely responsible for the shipping.

If the exchange or return procedure is approved, the DISTRIBUTOR's support will inform an authorization code for posting or collection available according to location, with the proper instructions for sending the merchandise.

After receiving the posting code, the consumer must send the product within 7 calendar days, under penalty of cancellation of the return protocol.

Shipping expenses will be reimbursed only in cases of return of the purchase due to regret (within the deadline) and exchange due to product defect, if, and only if, all conditions of this regulation, cumulatively, are met. The costs of shipping resulting from exchange due to dissatisfaction with a product without defect will not be reimbursed.

The DISTRIBUTOR exempts itself from exchanging any merchandise when it is proven that the accused defects resulted from improper use of the product.

Under no circumstances will products modified by the consumer be received, and it is not even possible to use the legal option of withdrawal.

The DISTRIBUTOR is not responsible for products sent without due compliance with the procedure informed above.

The refund will be made through the same channel used for payment of the order made, and the deadline may vary according to your credit operator or responsible bank.

Reimbursement will not be made to third-party bank accounts.

Consumers will automatically lose the right to return due to dissatisfaction with the result in case of fraud by obtaining benefit/advantage illegally or for non-compliance with any of the conditions of this Regulation. For the purpose of this item, fraud is considered to be the return through the registration of incorrect or false information; returns from people not eligible according to criteria established here; returns contrary to good customs, ethics, and morals; returns that have been made through a robotic, automatic, repetitive, programmed, or similar method.

The purchase of the product implies automatic acceptance of all provisions of this Regulation.